Pakistan Citizen Portal App Launched With a Fresh New Look
Pakistan Citizen Portal App Launched With a Fresh New Look. The Citizen Portal app is a country-wide one-stop-shop for nearly all government complaints, inquiries, advice, and more. The application has just been updated with a fresh design and more simple to use categories than before.
Prime Minister’s Performance Supply Unit (PMDU)
Prime Minister’s Performance Delivery Unit (PMDU), established in 2013
Reorganized with a new vision to promote the civic center and participatory governance.
The PMDU is launching a nationwide grievance redressal mechanism.
Special emphasis on facilitating Pakistanis, women, special people, and overseas
Aliens. The highest purpose of the unit is to provide opportunities to the citizens.
Communicate with all government agencies without interruption and resolve their issues
Priority under the government’s vision. This will enable the unit to establish and diversify a culture of performance management.
In addition to holding government agencies accountable for their essential roles and responsibilities,
The unit will make recommendations for cumbersome modification and simplification.
Government procedures such as evidence to reassure the public through the database
The unit is trying to ensure that registered citizens/members of Pakistani citizens.
The Portal (PCP) gets all possible relief from government organizations.
Interacted with. There may be suggestions for citizens/members to present to the authorities or
Personal complaints and grievances, report violations by people, or search
Guidance. This unit considers it a primary responsibility to ensure that all complaints and
Suggestions are handled fairly and efficiently by relevant organizations. This
The manual is designed to help government organizations respond effectively.
Portal Matters. This is the purpose of the process described in the manual.
Understanding and use of all relevant stakeholders.
Pakistan Citizen Portal (PCP)
Pakistan Citizen Portal (PCP) is a government-owned mobile application.
(Available on both Android and iOS) and is used as an instrument to help urban centralization
Partnership Rule It provides a nationwide window to connect with people.
Government organizations at all levels complaints to raise their issues with the authorities.
Troubleshooting and suggestions. By the government promotes its culture.
Makes performance management proportional and diverse government agencies
Accountable for their essential roles and responsibilities.
By installing the app, people can benefit in the following ways.
Free registration on the portal through Apple.
Create long-term accounts with government officials at all levels
Filing complaints, identifying problems as a social responsibility and
Direct communication and liaison with the concerned office/officers.
No reference is required to proceed with a case.
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No physical movement is required.
Regular updates on the status of complaints and real-time tracking
There is no timing bar for filing a complaint/case.
Organizations can benefit from this using the relevant dashboards.
The following methods;
Identification of gray areas in policymaking.
Familiarity with important public issues.
Get suggestions on different topics.
Monitor the effectiveness of officers/offices/organizations.
The purpose of this guide is to confirm that complaints, inquiries about guidance, and advice from them.
Registered portal members are handled cleanly and efficiently.
There are manual purposes.
Enable organizations to respond and try to address it
Register citizen/member complaints in a timely and appropriate manner.
Ensure that complaints and suggestions are forwarded to the concerned officer / on time.
Office within the organization or other organizations (if not affiliated with it).
Respond and keep the member/citizen well informed at every level of the complaint
Make sure complaints are relied upon for possible relief to be provided to the public.
Give priority to people who understand how to deal with complaints and suggestions.
Action, i.e., stay, forwarding, retrieving, reopening, resolving, answering and
Identify how complaints and suggestions are used as the basis for evidence-based policy.
Develop internal/external reporting and review summary procedures
Procedures and procedures for dealing with privacy issues.
Enable organizations to coordinate all grievance cells/systems with Pakistan
Pakistan Citizen Portal App.
The app begins on a religious note with a message regarding Prophet Muhammad on the start screen (PBUH). You then go to the login screen. However, the startup of the app is very slow.
Everything was divided into three different communications: complaints, guidance, and suggestions for making things easy and straightforward. The guide tab is being developed and is not complete.
As always, almost all parts of the app are also translated into Urdu.
Here’s how the side slide-out menu looks.
Here is the section on complaints and some of its categories of complaints.
This is the suggestions section and a new popup that displays alerts for nearly every part of the app.
The Citizen Portal portal app can be downloaded from the Google Play Store and the iOS App Store.